1. What certifications have your products passed？
According to the different requirements in the market, our products have already passed CE, FCC, FDA,RoHS, and EN12830 certifications.
2. What qualifications has your factory passed?
We already have BSCI and ISO9001 certifications.
3. Is your product waterproof?
Yes, our product is waterproof IP67 level.
4. How to download the App for your Indoor/Outdoor thermometer hygrometer?
You can download our App from Google Play or App Store, search SersorPro.
5. What is your warranty terms?
Our warranty is 1 year. We offer a warranty period for repairs or replacements due to manufacturing defects and we pay a one-way shipping cost to resend the product.
6. Can you provide custom solutions or product configurations?
Yes, We offer OEM and ODM customization services to meet your specific needs and ensure optimal performance.
7. What should I do if we meet the product issue?
If you meet any product issues, please provide video and pictures for our analysis. our experienced team masters the core software and hardware technology, and they can give you the solution in the shortest time. If necessary, we can conduct online instruction through video calls.
8. What is your lead time?
Usually, samples can ship within 24 hours after payment. For bulk orders, our delivery time is about 30-40 days.
9. How to pay for the order?
You can pay by Alibaba or T/T, Paypal, Western Union, etc.